Connectingwitheveryresident,ineverylanguage.
Inclusion is the strongest defense against exclusion, miscommunication, and exploitation. Iris is a digital assistant for the social workforce and municipalities, and can inform residents in more than 30 languages about their rights to a safe and fair life in the Netherlands. Reachable through a familiar landline, she acts as a 24/7 information point.
Solutions
Always reachable for every resident
Iris is a digital assistant for the social workforce and public service providers. She translates, simplifies, and keeps residents engaged with municipalities and support offices or organizations, even when the resident doesn't speak Dutch or can't decode a letter.
Support for migrant workers in their own language
Migrant workers often get stuck on topics like housing, labor rights, and healthcare. Iris answers their questions in Polish, Romanian, Ukrainian, Bulgarian (and many other languages) and points them straight to the right support organization or municipal desk.
- Conversations in 30+ languages, detected automatically
- Trusted information based on your sources and approved documentation
- Direct referral or contact details by SMS after the call
Municipal information services: reachable and scalable
Whether a resident calls about a permit, a benefit, or another application, Iris explains it in plain language. With ongoing labor shortages, Iris provides the extra capacity your contact center needs. She answers questions based on your own documentation and processes, reducing the workload on contact center staff.
- Always reachable, also outside office hours
- Scalable support without added staffing pressure
- Answers based on validated sources and processes
How it works
Effortlessly connected with every resident
No IT project, no complex integrations, no apps for residents to download. With OpenIris, you activate an extra phone line in minutes.
Built on your expertise
You provide the relevant documentation, websites, and processes. We train Iris on this information and activate her behind a dedicated landline, no IT integration required.
Instant support in 30+ languages
Residents call the number and are helped right away in their own language. Iris detects the language automatically, answers questions 24/7, and transfers the call to an available staff member when needed.
Anonymous insights and improvement
You receive summaries of every call in your language, presented in a clear dashboard. Because all data is stored fully anonymized, you can safely analyze patterns and continuously improve your services.
Security & sovereignty
Maximum control: sovereign and independent
Iris is built around the security standards of the Dutch government. The infrastructure is designed so that continuity is never dependent on a single external provider. No data leaves the EU and no training takes place on conversations. For the technology behind transcription and voices, you choose: a fully European stack for maximum sovereignty, or a hybrid mix for optimal functionality.
Real-time anonymization
All personal data is filtered out of the conversation in real time before anything is stored or forwarded. This guarantees sensitive information never enters our processing or storage.
Fully EU-hosted
The technology behind speech recognition, reasoning and voices runs entirely on European servers. This keeps data within EU jurisdiction and out of reach of foreign legislation.
Pick your own stack
Iris is built modularly, so you decide which technology powers each part of the stack. You can swap providers easily, without a complex migration.
GDPR-proof, no training
We never train models on conversations with residents. Iris meets GDPR requirements out of the box, which significantly simplifies the review process for a Data Protection Officer (DPO).
Ready to try Iris?
Put Iris on your phone line within a week.